Disable Help is a platform provider that assists with connecting people with a disability to independent support workers and NDIS Providers on our website. We offer many systems to clients such as location-based matching, job-listing services and so much more. We are not an NDIS provider, however, by July 1 2026, we must comply with the NDIS rules and regulations as all platform providers and NDIS Providers that offer Supported Independent Living (SIL) must become a registered provider.
People with a disability and people who have made an account on their behalf, NDIS Providers and independent support workers can all use this platform to match with each other.
Only clients can see the worker or provider's profile, however they can only see the suburb and city of the worker or provider, not the exact location. They can see the qualifications but not directly access them, along with work history, languages, services they provide and more. Independent workers and providers cannot see the client's profile at all.
For all clients, our services are completely free and you do not have to pay anything to use Disable Help. However, once a client accepts a Provider or independent support worker from a job they have posted and a service agreement is made between them, the Provider or independent support worker must pay a $100 monthly fee before accepting the agreement. If they are late paying the fee, they have up to 7 days to pay. After this, a $15 late fee will apply and must be paid immediately, or actions will be taken according to the terms and conditions.
Yes. We have a page called CALD Support for clients which displays the languages spoken by every independent worker and provider. Clients can filter by their preferred language and only the workers or providers who speak that language will appear. We know that feeling seen and respected makes a big difference to how safe and supported people feel.
No, we do not provide any insurance and are not held liable for any property that is damaged. This responsibility falls on the independent worker or provider to cover, as we are only facilitating services to connect each other and we do not hire support workers.
Yes. All independent support workers and NDIS providers on our platform are qualified and must submit all their qualifications before being approved by us. Only then can they be shown to clients with the exact qualifications they hold.
Clients are not financially burdened with paying a fee for using our platform, as our goal is to make sure every person with a disability can use Disable Help to find the right support worker, and we do not intend to change that. We also do not plan on using an hourly rate model for workers and providers. A simple $100 monthly fee is far easier and more affordable.
If there has been an incident involving the client or worker during a shift, they must submit this incident form to us. A member of the Incident and Safety Team will contact you within 24 hours and will proceed accordingly.
No. We do not deal with taxes or superannuation for independent workers or workers from providers; that must be handled independently, as we are only a platform provider connecting clients, independent workers and providers together. We also do not have a payment system for clients to pay workers. Workers must submit invoices on our platform and clients must accept them. If declined, we will provide the reasons. If workers do not submit their invoices, we will contact you, and if the issue is still not resolved, suspension of the account may occur. Our payment system is only used for the monthly fees.
